We have different delivery options. Depending on the option you choose, your order may take a longer or shorter time to deliver.
When we have handed the goods over to the delivery company, they will send you an SMS or email stating your delivery’s tracking number. In this way you can check the status of your order at any time with the delivery company.
Deliveries generally tend to take around 5 to 10 working days to arrive at your home after you have confirmed your purchase.
During promotional periods delivery may take a little longer than usual.
We cannot accept responsibility for any delivery delays caused by the courier service selected; however we seek to ensure that the options we offer are trustworthy and provide a good service.

If you have not received the confirmation e-mail but you saw the message containing your confirmed order number in the online store and you have been charged, you can be certain that your order has been successfully processed. The reason you have not received the e-mail may be that there is an error in the address, the e-mail has been mistakenly sent to your spam folder or there has been a computer problem on our side when sending the confirmation e-mail. You will receive your order without any problems.
If you have not been correctly charged, you can contact us at info@komoshi.es and we will personally confirm your order status.

Orders are generally processed within 24 hours. When they leave our warehouse you will receive an SMS or e-mail from the delivery company, telling you that your order is now in their hands. You can use the tracking number to find out what stage your order is in at any time.

Once the order has been confirmed, it goes straight to the warehouse, where it is processed. Because we process orders so quickly, we are unable to process cancellations or changes to items. However, you can always return the order or item once it has arrived.

You have a right to reject the order, in whole or in part, within 14 calendar days of receiving it. Remember, the following rules apply to a product you are returning:

It must be in the same condition as it was delivered in and must have its original packaging and labelling.

You must send us the product/s through a method that ensures we receive it/them in good condition.

You must put the delivery note you received with the order in the return package and state which products you are returning.

You can contact us by e-mail at   info@komoshi.es