FAQs

How Long Will It Take To Get My Package?

Deliveries generally tend to take around 3 to 7 working days to arrive at your home after you have confirmed your purchase.

When we have handed the goods over to the delivery company, they will send you an email stating your delivery’s tracking number. In this way you can check the status of your order at any time with the delivery company.

During promotional periods delivery may take a little longer than usual.

What Payment Methods Are Accepted?

You can pay with any type of Credit Card (Visa, Mastercard, Discover, American Express & JCB

When I add an item to my shopping bag, does it guarantee I have the item?

Placing an item into your shopping bag doesn’t reserve the item.
In fact, the item could sell out if other customers place orders of the same product before you check out.

How Can I Return a Product?

You have all the information here HOW DO I MAKE A RETURN

How long do I have to return my order?

You have a right to reject the order, in whole or in part, within 14 calendar days of receiving it. Remember, the following rules apply to a product you are returning:

It must be in the same condition as it was delivered in and must have its original packaging and labelling.

You must send us the product/s through a method that ensures we receive it/them in good condition.

You must put the delivery note you received with the order in the return package and state which products you are returning.

How Can I Cancel Or Change My Order?

Once the order has been confirmed, it goes straight to the warehouse, where it is processed. Because we process orders so quickly, we are unable to process cancellations or changes to items. However, you can always return the order or item once it has arrived.

When will I receive my refund?

After approving the refund (the articles must be in perfect condition and be labelled) you will receive a confirmation email telling you that the amount will be paid into your account in a few days.

Remember that the refund to a credit card always depends on the bank.

How will I receive my refund?

Once your refund is approved you will receive payment via the same method as you made your purchase

Who should I to contact if I have any queries?

You can contact us by e-mail at  info@komoshi.com